Joya9 APS Privacy Policy — How Your Data Is Kept Secure

1 Introduction & Commitment

Welcome to the Joya9 APS platform. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how we use and protect that information.

By creating an account or using the Joya9 APS platform, you are considered to have read and agreed to this privacy policy. We believe data protection is a fundamental human right — not merely a legal obligation, but our ethical responsibility.

This policy is developed in accordance with international data protection standards, including the GDPR (General Data Protection Regulation). It has been written with Bangladeshi members in mind to ensure complete clarity and transparency.

2 What Data We Collect

Joya9 APS only collects the information necessary to provide its services and maintain security. We do not collect data beyond what is needed.

Information Collected at Registration:

Information collected automatically while using the platform:

• Device Information: Device type, operating system, and browser version.
• IP Address: Used for security verification, geolocation, and fraud prevention.
• Usage History: Games played, login timestamps, and transaction history.
• Cookies & Tracking Data: Used to improve your experience on the platform.

Documents collected for KYC verification:

• Photo of National ID (NID) or passport.
• Selfie photo (to confirm facial identity).
• Bank statement or mobile banking screenshot (for large withdrawals).

3 How Your Information Is Used

Joya9 APS uses the data it collects solely for the purposes listed below — it is never used for anything else:

• Account Management: Registration confirmation, login verification, and password recovery.
• Identity Verification (KYC): To meet legal requirements and prevent money laundering.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• Security: Fraud detection, identifying duplicate accounts, and preventing unauthorized access.
• Customer Support: To resolve issues and answer queries.
• Promotional Communications: Offers and bonus information are only sent with your consent.
• Platform Improvement: To analyze usage patterns and improve service quality.

4 Data Retention & Retention Period

Joya9 APS stores your data on secure servers. Retention periods vary depending on the type of data:

Even after account closure, certain data may be retained for a specified period as required by law. Once that period ends, the data is securely deleted or anonymized.

5 Sharing Information with Third Parties

Joya9 APS does not sell your data. However, limited information may be shared with trusted third parties where necessary to deliver our services:

When Information Is Shared:

• Payment Providers: Solely to process transactions with Mobile Pay, Nagad, and Rocket.
• KYC Verification Services: With licensed verification providers to confirm your identity.
• Security Services: Partnered with specialist firms for fraud detection.
• Legal Authorities: In compliance with court orders or government directives, strictly where legally required.

All third parties are required to comply with Joya9 APS's privacy standards. They may not use any data received for their own separate purposes.

6 Cookies & Tracking Technologies

Joya9 APS uses cookies and similar technologies on its website and app. These store small files in your browser that help the platform recognize you and deliver a better experience.

Cookie Types:

• Essential Cookies: Keeping login sessions active — these cannot be disabled.
• Functional Cookies: Remembering your preferences such as language and theme.
• Analytics Cookies: To understand how the platform is being used.
• Security Cookies: To detect fraudulent activity.

You can disable most cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

7 Your Data Rights

Joya9 APS gives you full control over your data. You have the following rights:

To exercise these rights support@joya9aps.net Send us an email at the address provided. We'll aim to respond within 30 business days.

8 Child Protection Policy

Joya9 APS strictly does not collect data from or provide services to anyone under the age of 18. Should we discover that a minor's information has been collected inadvertently, we will delete it immediately.

If a parent or guardian believes their child's data has been collected by us, please contact our support team immediately.

9 Security Measures

To keep your data safe, Joya9 APS uses industry-leading security technologies:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP system for added security.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Firewall & Intrusion Detection: Active systems to prevent unauthorized access.
• Data Backup: Regular backups to protect against data loss.

10 Policy Changes

Joya9 APS may update this privacy policy when necessary. Members will be notified of any changes through the following methods:

• SMS notifications sent to your registered mobile number.
• Pop-up notification upon logging in to the platform.
• Email address (if provided).

Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@joya9aps.net
• Live Chat: Log in to the platform and start a chat directly.
• Response Time: Typically within 24–48 hours.

When submitting a data rights request, please include your account number and registered mobile number so we can assist you promptly.